Managing reminders
You set reminders by asking Andri in a case chat. When the time comes, Andri emails you and sends an in-app notification with a link straight back to the case.
Set a reminder
Ask in plain language in the case chat and say when you want to hear about it.
Remind me to follow up with the client in 3 daysAndri understands natural time expressions like "tomorrow at 2pm", "in 3 days", "next Monday" or "on 15 March at 10:00", and schedules them against your own time zone. Be specific about the action you need to take, because the reminder repeats your wording back to you.
A case holds up to 20 pending reminders. Cancel one you no longer need before setting another.
See which reminders are scheduled
There is no separate reminders page. Ask in the case chat, for example "what reminders are set on this case?", and Andri lists the ones still pending with their times.
Cancel a reminder
Ask Andri in the same chat to cancel it, naming the reminder you mean. A cancelled reminder is never sent.
What arrives when a reminder fires
Andri sends an email and an in-app notification at the same moment. The email restates your reminder, adds context from the case, and carries a button that opens the case.
The email goes to the address on your profile. If your profile has no email address, you get the in-app notification only.