Emailing Files to Your Case
You can forward emails and attachments directly to your case by sending to a unique case email address. This is useful when clients send you documents via email—you forward the message to your case, and both the email content and attachments are added to the case knowledge base.
Look up your case email address
Open your case from the cases dashboard. In the Case Knowledge Base section, click Email Documents.
The Case Email modal opens, showing your unique case email address and the allowed senders list.
Add allowed email addresses
In the Allowed Email Addresses section, type the email address you want to allow and click Add. Repeat for each client or team member who will send documents to this case.
Only emails from allowed addresses will be accepted. Emails from unlisted senders are ignored.
To remove an allowed address, click the trash icon next to it.
Forward emails to your case
Copy the case email address from the modal. When you receive an email with attachments from a client, forward it to this address.
Andri processes both the email content and any attachments, adding them to your case knowledge base. Forwarded email chains are saved as EML files, which Andri can read and search.
You can forward multiple emails to the same case. Each email and its attachments are added separately.
Related articles
For uploading files through the web interface, see Uploading Files to Your Case.
For details on supported file types and limits, see Which file types can I upload to the case knowledge base in Andri AI?