Your BaseNeQXt session in Andri has lapsed. Sign in again in Personalisation, under Connectors, as described in Connect your own BaseNeQXt account.
BaseNeQXt connection: questions and troubleshooting
Most BaseNeQXt questions are about signing in, finding a dossier or a short outage. Each answer below starts from what you see in Andri.
Sign-in messages and problems
"Your BaseNet session has ended"
BaseNeQXt does not accept my username and password
Check them and try again; they are the username and password you use for BaseNeQXt. After too many attempts, sign-in is paused for your security: try again in 15 minutes.
"Your login is correct, but your account has not moved to BaseNeQXt yet"
Andri works with BaseNeQXt only, and your account is not in BaseNeQXt yet. Ask your firm's BaseNeQXt administrator or BaseNet when your account moves over, then sign in again.
"Your login is correct, but your firm's BaseNeQXt package does not include Case Intelligence"
The connection comes with BaseNeQXt Advanced and BaseNeQXt Ultimate. Ask your firm's BaseNeQXt administrator about an upgrade.
"Your login is correct, but your firm has not switched on Case Intelligence powered by Andri yet"
A BaseNeQXt administrator at your firm switches it on in BaseNeQXt under Settings > Company > System, as described in For administrators: enable the BaseNeQXt connection. Then sign in again.
"Your firm has switched BaseNet off in Andri"
An admin has switched the connection off for your firm. Ask an administrator if you need it.
Finding and linking a dossier
My dossier is not in the list
The list shows the dossiers from your own caseload, your private dossiers included. Search by name or dossier number. A dossier you neither handle nor are responsible for is not in your list; ask the lawyer who handles it. An inactive dossier can't be linked; check its status in BaseNeQXt.
The list says it was cut at its limit
Your caseload is larger than BaseNeQXt returns at once, so a dossier can be missing from this list. Searching filters only the dossiers in the list. If the dossier you need is missing, contact us.
The knowledge base shows only part of the dossier's documents
In a very large dossier, the list shows the newest documents and stops before the end. Ask Andri in the chat for the document you need by subject or date.
I can't change the link of a matter
Only the matter's owner can change its BaseNeQXt link. Ask the owner to change it.
Availability and permissions
"BaseNet can't be reached right now"
BaseNeQXt is not responding. Try again in a few minutes. Documents you synced into the matter stay available in Andri meanwhile.
"Your BaseNet account doesn't have the rights for this"
Andri works with your own BaseNeQXt permissions. Ask your firm's BaseNeQXt administrator for the rights you need.
Who to contact
For anything in Andri, contact us. For anything in BaseNeQXt, your account included, contact BaseNet.
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