Account and billing

Setting up your company and activating a subscription on Andri Inviting team members in Andri Filling the company knowledge base Understanding credit usage Why do I receive my invoice after the payment is collected? How do I cancel my subscription? Update your billing email address Change language in Andri Which email address can I use to create an Andri account? Understanding support credits and the Support role Buying extra credits

Getting started

Creating your first case Viewing your cases Uploading files to your case Searching case law Emailing files to your case Safety and security Using the dislike button to give feedback Viewing transcripts of audio files Setting your author name for track changes Changing track change colors in Word Connect SharePoint, OneDrive and Google Drive Install and use Andri for Word

Case Management

Document Generation

Can I try Andri for free? Company knowledge base vs. case knowledge base Which file types can I upload to the case knowledge base in Andri AI? Where can I view my invoices? How to contact us Can I get a demo? Which countries do you operate in? Which areas of law can I work with in Andri? Do you have video tutorials? How can I export my case data? Which integrations are available for document transfer? How do I delete a case from my overview?

Troubleshooting

My document is stuck on 'uploading' Not receiving verification code or invite Why is the text in my document incorrect or unreadable? How to add allowed email addresses Unauthorized sender error (email) Andri can make mistakes Cannot connect a personal Microsoft account to Microsoft 365 Andri for Word does not appear or does not work Grant admin consent for Andri in Microsoft 365

Webinar: Using templates and Actions to generate documents

Lock a case to prevent accidental deletion

How to contact us

Our team is here to help with any questions about Andri. We respond within 12 hours, often sooner.

Get in touch

Phone: +31 20 261 4478, Monday to Friday, 9:00 to 17:00 CET

Email: [email protected]

Schedule a meeting: Book a time with our team for a demo, onboarding or an in-depth question.

For billing questions, contact [email protected].

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