How can I export my case data?

You can download all documents and data from a case as a zip file. This is useful for archiving completed cases, sharing case files with colleagues, or keeping local backups.

Export a case

From your cases homepage, find the case you want to export.

Click the three-dot menu next to the case name.

Click Export Matter.

We prepare the archive in the background and Andri shows that the export is being prepared. Large cases can take a few minutes. The zip file downloads once it is ready.

What's included in the export

The exported zip file contains three things:

• README.txt with the export date, case name, who exported it, a security notice, and the number of documents and messages included

• documents/ with the original files uploaded to the case

• conversation.txt with the full chat history

If a document cannot be retrieved, it is left out of the archive and counted as unavailable in README.txt.