Why do I receive my invoice after the payment is collected?
SEPA Direct Debit payments are processed before invoices are finalized. This is standard for SEPA subscriptions and ensures your invoice reflects the confirmed payment. Andri uses Stripe as our payment provider to handle all billing and invoices.
How SEPA payments and invoices work
When your subscription renews:
The SEPA debit is initiated and your bank sends a notification that Andri AI BV will collect payment
Your bank processes and settles the payment (this takes several days)
Once the bank confirms the collection, your invoice is finalized and automatically emailed to your billing address
The delay between the debit notification and invoice delivery is due to SEPA processing time. We can't finalize your invoice until the bank confirms successful collection.
Your invoice is automatically sent as a PDF to your billing email once the payment clears. You can also download it anytime from your billing portal.
If you need an invoice sooner
You can download your current and past invoices immediately from the billing portal at app.andri.ai/company/billing (admin access required). See Where can I view my invoices? for step-by-step instructions.
You can update your billing email address yourself by managing your subscription settings.