Uploading Files to Your Case
Once you've created a case, you can upload documents like contracts, evidence, emails, and other files. Andri processes these files and uses them to answer case-specific questions.
Andri supports PDF, DOCX, PNG, JPG, XLSX, EML, ZIP, and audio files. Each file must be under 300 MB (500 MB for ZIP files), and you can upload up to 40 files at once.
Upload files to your case
Open your case from the cases dashboard.
Click the knowledge base tab.
Click upload case documents.
Click choose files to select files from your computer, or drag and drop files into the upload area.
Once selected, click upload.
Your files will show an "Uploading" status while processing. Once complete, they'll appear in your case knowledge base and Andri can use them to answer questions.
You can also send documents directly to your case's unique email address instead of uploading through the web interface.
If uploads get stuck
If a file shows "Uploading" for more than a few minutes, it's likely stuck due to a connection issue. Delete the file and try uploading again with a stable internet connection.