Lock a case to prevent accidental deletion
Locking a case protects it from accidental deletion. When a case is locked, it cannot be deleted from your overview until you unlock it.
How to lock a case
From the home screen, click the three-dot menu on the case card you want to protect.
Click Lock Case in the menu.
The case is now locked. A lock icon appears next to the case name to show it is protected.
How to unlock a case
If you need to delete a locked case, unlock it first. Click the three-dot menu on the locked case and select Unlock Case.
Once unlocked, you can delete the case following the normal process.
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