Which file types can I upload to the case knowledge base in Andri AI?
Supported file types for the Andri AI case knowledge base: PDF, DOCX, PNG, JPG, XLSX, EML, ZIP (up to 500 MB) and Audio. Each file must be under 300 MB (500 MB for ZIP) and you can upload up to 40 files at a time.
Below are the file types you can upload to a case knowledge base in Andri AI:
- PDF (Adobe Acrobat)
- DOCX (Microsoft Word)
- PNG and JPG (image formats)
- XLSX (Microsoft Excel)
- EML (email files)
- ZIP (compressed archives) – up to 500 MB per ZIP
- Audio files
Each file must be no larger than 300 MB (except ZIP files, which may be up to 500 MB). You can upload a maximum of 40 files at once.
These file type restrictions help ensure efficient processing and indexing within the AI platform.